This video is a prime example of inaccessible technology. When creating new pieces of tech, as artists, we need to understand that what we make has to the potential to impact a large amount of people. Thus, we need to create these pieces to be as easy to use as possible. In the video, the grandma first had to get over the fear of ordering via a tablet in McDonald’s. Once she built up the courage to go inside in order, she stared at the screen for a good bit before figuring out what to do. One possible solution for this flaw for people unknowledgeable with tech is to provide a button in one of the corners that leads the user to a help screen, where a short video can play to help the user navigate the system. So, if someone feels comfortable ordering that way, they can go ahead and do it, whereas if someone doesn’t feel too good about it, they can get help.
Another issue the grandma had was telling the difference between certain items. She wanted a specific kind of burger and Coke, but couldn’t find the burger and ended up getting some other random sandwich that looked the same, along with a black iced coffee instead of a Coke. Similarly, these menus and kiosks should provide wording for the users to differentiate the items from one another. As creators, we have to make everything as easy to use, understand, and navigate as we can. Otherwise, users will be afraid to come inside and order at the kiosk. Technology is catering more towards the younger generations, who tend to pick up on new technological advancements more easily, but we have to keep in mind the folks that were around before any of this was even thought of.